Follett Support

Support your evolving ecommerce-driven campus community.

As your trusted virtual campus partner, Follett is poised to support your strategic goals and create unique solution for your campus. Our dedication to providing exemplary customer service is one of the key values of the Follett organization. You can rest assured that your school’s best interest is top of mind and that our position as a dedicated partner is vital to our relationship.

Take your brand further.

Marketing support.

Follett ignite offers marketing support from our IGNITE marketing team for the creation and deployment of special marketing requests and communications. The more transparent our partnership, the more our educational marketing expertise can do for you.

Customer service.

At Follett, your satisfaction is our goal. That's why we offer a dedicated customer service team at the distribution center level. Our multilayered dedicated team of professional problem solvers is trained to fix issues quickly, so students can shop and rent with confidence.

Reporting and analytics.

The success of your online campus store relies on full collaboration and integration with your virtual partner. That’s Follett IGNITE™. We offer the most current and deep integrations with Learning Management System and Student Information System platforms throughout the country.

LMS/SIS integration.

The success of your online campus store relies on full collaboration and integration with your virtual partner. That’s Follett IGNITE™. We offer the most current and deep integrations with Learning Management System and Student Information System platforms throughout the country.

Distribution centers.

Follett IGNITE fuels a best-in-class customer experience with three distribution centers in Florida, Tennessee and Maryland. Imagine having your orders fulfilled from a distribution center that is close to your campus — meaning that all of your inventory will be in one spot and serviced by a team dedicated to your school.